Troubleshooting
My menu import failed
What to check when an import shows “Something went wrong” or brings back no items.
Check the files
- Each file is 10 MB or less, with at most 20 files and 50 MB in total.
- The files are CSV, XLSX, PDF, JPG or PNG.
- Photos of a printed menu are sharp, well lit and straight.
Other causes
- You already have a draft. Open it, or discard it, then upload again.
- No items in this draft: the AI could not read any item. Try a clearer file, a spreadsheet, or a link to your menu page.